All of HastakalaKart.com orders are shipped from our warehouse in Delhi or directly from partner manufacturing hub to the shipping address provided by the customer via our authorized courier partners. Processing and shipping the order normally takes 5 working days. In case of product customization, the shipping may take from 15 to 17 working days.
Tracking number for the shipment will be provided via email. The shipping cost varies from product to product and hence buyers are advised to check the shipping details provided alongside the product page.
We can process only one shipping address per order. So, if any customer would like to order several items and ship to different people, please treat this as separate orders. We cannot ship to Post Office Box addresses and do not take any responsibility for non-delivery of orders in case a parcel is delivered to P. O. Box and in turn not received by the customer.
Our courier partners will attempt delivery 3 times at the delivery address specified by the customer in the order, before they inform us/contact us to inform that the package is not deliverable. You can track the package through the Order Tracking facility. If the package status is shown as non-deliverable please call our courier partners’ customer service at their local number and quote customer’s tracking number to trace the package.
Shipping charges will be borne by the end customer however, we do run promotional scheme on regular basis. Do follow-us on social account to know about promotional schemes. Return/exchange courier charges however are not covered under any promotional scheme.
Duties and Taxes
Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches customer’s country. In case there is any import duty or taxes applicable on import of our Product in customer’s Country, the customer has to bear the cost of the same. Since this imposition of import duties/taxes as well as rates varies from Country to Country we are unable to calculate the amount of the same. In order to keep the shopping experience of our Customer seamless till delivery of the product to them, we have instructed our Courier partner to clear the goods from Customs of respective country by paying the applicable amount of duties/taxes on behalf of our Customers and present a separate invoice to them for the equivalent amount at the time of giving delivery of goods. The Customer should pay the amount in the bill to our Courier Partner directly and take delivery of their products. In the event Customer does not pay the bill submitted by the Courier partner, the courier partner shall withheld the delivery of the product and in that event we do not owe any responsibility to the customer for non-delivery of product nor for refund/return/exchange of the amount paid against such product.
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What is the estimated delivery time?
The estimated time of delivery is within 5 working days for domestic orders and 21 working days for international orders.
How will the delivery be done?
We try to process all deliveries through reputed courier companies like Bluedart, Aramex, AFL, DTDC, DHL and Fedex. In some cases where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get ship the product via India Postal service (Speed Post).
Do you deliver internationally?
HastakalaKart does deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world. We use DHL, DTDC, India Post or FEDEX to deliver your shipments safely and timely to you.
How can I track the delivery of my order?
All HastakalaKart items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
Who bears the Octroi for certain locations in India?
Nagpur , Sangli , Dombivili , Nasik , Mumbai , Pimpri & Chinchwardi , Kothrud (Pune) , Ahmednagar , Pune , Akola are Octroiable cities. Any applicable octroi will be payable by the customer. Please pay Octroi to the courier company if requested by them in these cities. HastakalaKart.com is not responsible for any Octroi payments.
Who would be responsible for paying local taxes in countries outside of India?
Customs Duty & other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.